Our pricing is progressive, meaning that we offer volume discounts as you add more users.

A Triage Channel / Triage Team is the unique channel you set up for your agents to view, assign, and resolve tickets. Halp users are determined by who is in a Triage Channel (in Slack) or Triage Team (in Microsoft Teams).

Do you offer a discount for Non-Profits?.

I accidentally made a Channel/Team into a Triage, what should I do?.

What happens when I add or remove an Agent from a Triage Channel/Triage Team?.

Will I be charged more if one of my Agents is in more than one Triage Channel/Triage Team?.

Will I be charged for Agents in Triage Channels/Triage Teams even if they’ve never logged into Halp?.

Please note: We have ended sales for new server licenses as of FebruPT and will be ending support for server on FebruPT. We recommend Data Center for those who have stricter requirements and can’t move to cloud just yet. You’ll have complete control over data management, security and compliance, when you upgrade, and how you manage uptime and performance. It’s best for those who have unique or complex operating requirements or need to scale beyond our current cloud user tiers. Our Data Center products enable you the flexibility to deploy on an infrastructure of your choice. With cloud, we do the heavy lifting for you by providing built-in platform security and compliance, quick and simple set up, and financially backed SLAs for uptime and performance. Cloud comes with the added benefit of continuous innovation so your end-users will always have the latest and greatest features and functionality.

Our cloud products provide a complete SaaS solution, ready-made for all Atlassian customers.

Slack pricing